Refund policy

Purchase Return Policy

 

Thank you for choosing to support Europa Donna Cyprus with your purchase!

 

Returns Eligibility

We accept returns for products purchased directly from our shop within 7 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.

 

Initiating a Return

To initiate a return, please contact our customer support team at  orders@europadonna.com.cy within the 7-day period. Please provide your order number and a brief description of the reason for the return. 

 

Return Process

After contacting customer support and receiving authorisation for the return, you will be provided with instructions on how to return the item. You will be responsible for the shipping costs associated with the return.

 

Inspection and Approval

Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved for return, we will process your refund.

 

Refund Method

No cash refund offered, exchange only policy. Delivery fees are non-refundable.

 

Non-Returnable Items

Some items may not qualify for returns in case they have been used or damaged by the customer.

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately after receiving the product. We will arrange for a replacement.

 

Return Shipping Address

The return shipping address will be provided to you by our customer support team after your return is authorised.

 

Policy Changes

This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date return policy information.

 

Late or missing returns

Please contact us at orders@europadonna.com.cy